Policies
SHOP POLICIES
Payment is expected at the time of commitment to purchase. Custom orders are prepaid- no work is started until the item is paid for. PayPal also Accepts Checks and Debit and Credit Cards or your PayPal account cash.
**IF your Mailing Address is in New York State--And you purchase this item-- Then NYS sales tax must be paid to complete the sale. It will be on the invoice.
**Because this shop does not meet the financial income requirements for sales for states other than my own NYS. I only need to charge state sales tax to NYS customers. The customer is required to declare their internet purchases on their own taxes (check with your accountant). I will provide you with an invoice as needed for your own tax records.
Refunds and Exchanges
RETURNS- If when you get your purchase.. and something is not right or you are not happy with the item. You have 15 days to return the item. Please contact me first so I know the issue- And let me work with you at my expense to make it right. All returns MUST have proof of mailing and tracking on them in USA or Internationally.
Items must be returned in the same new condition it was sent and free of all smoke /perfume/animal waste exposure.
Once I have the item back- I will then refund the return postage to get the item back to me to via PayPal. Or in USA sales I can convo you a shipping label to use to return the item with. I will ONLY refund costs for using USPS (USA/Internationally)- I can't refund using another more expensive carrier. The cost of the shipping MUST be shown on the label so I know what to refund. If another carrier is accidentally used I will only refund the original postage costs charged by USPS. The rest is up to the buyer.
** In the very Rare instance that you asked for one color for the item to be made in and when it arrives.. you thought you ordered another color or just don't like the color it was made in-- then the return postage is your responsibility.
** If the item arrives back to me damaged or smelling of cigarette/cigar smoke or animal droppings- then a decision will be made at that time for a partial refund.
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PERSONALIZED ITEMS:
** Please note that Personalized items are not returnable. If an item has a name embroidered on it.. I send you a picture of how it looks for your approval before I send it. Just convo and we can discuss.
DOG COATS/BELLY BANDS
and it just does not fit.. as long as the item is not soiled or exposed to any sort of smoke-- then contact me and let me know.. Send the item back to me via first class with tracking please.. When I have it back-- I will refund your postage to get it back.. and either make you a new one or fully refund your original price (your choice).
DAMAGED ITEMS:
** If the item arrives damaged by the PO-Photos need to be taken and sent to me to show me the damage before refunds or replacement discussed. Please keep the Item with the original packaging as most times the PO needs to also see that for a refund. Together we will get it sorted out.
STOLEN PACKAGES:
Because of all the reports in the news about packages stolen from front porches in the USA..IF the USPS tracking information shows that the item was indeed delivered ( the Postal people now scan packages when they deliver them so everyone knows if it was left on a porch or handed to someone)... and you don't have it/or didn't get it...no refunds will be made as it is now a matter for your local Police and Post Office to handle. ( I can help sort this out too).
Any Questions? Just ask.