Policies

 Payment  is expected at the time of commitment to purchase. Custom orders  are  prepaid- no work is started until the item is paid for. PayPal also  Accepts Checks and Debit and Credit  Cards or your PayPal account cash. 

 **IF   your Mailing Address is in New York State--And you purchase this  item--  Then NYS sales tax must be paid to complete the sale. It will be  on the  invoice.

**I am  considered to be a remote internet seller and my shop does not meet the financial income requirements for sales for states other than my own (NYS). I only need to collect state sales tax to  NYS customers. The customer is required to declare their internet  purchases on their own taxes (check with your accountant). I will  provide you with an invoice as needed for your own tax records.

 RETURNS-  If when you get your purchase.. and something is not right or  you are  not happy with the item. You have 15 days to return the item.  Please  contact me first so I know the issue- And let me work with you at  my  expense to make it right. All returns MUST have proof of mailing and   tracking on them in USA or Internationally.
 Items must be returned in the same new condition it was sent and free of all smoke /perfume/animal waste exposure.
 

Once I have the item back- I will then refund  the return postage to get  the item back to me to via PayPal. Or in USA  sales I can convo you  a shipping label to use to return the item with. I  will ONLY refund  costs for using USPS (USA/Internationally)- I can't  refund using another  more expensive carrier. The cost of the shipping  MUST be shown on the  label so I know what to refund. If another carrier  is accidentally used I  will only refund the original postage costs  charged by USPS. The rest  is up to the buyer.
 

** In the very Rare instance that you asked for  one color for the item  to be made in and when it arrives.. you thought  you ordered another  color or just don't like the color it was made  in-- then the return  postage is your responsibility.
 

** If the item arrives back to me damaged or  smelling of cigarette/cigar  smoke or animal droppings- then a decision  will be made at that time  for a partial refund.
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 PERSONALIZED ITEMS:
 ** Please note that Personalized items are not returnable. If an item   has a name embroidered on it.. I send you a picture of how it looks for   your approval before I send it. Just convo and we can discuss.
 

DOG COATS/BELLY BANDS

 and  it just does not fit.. as long as the item  is not soiled or exposed to  any sort of smoke-- then contact me and let  me know.. Send the item  back to me via first class with tracking  please.. When I have it back--  I will refund your postage to get it  back.. and either make you a new  one or fully refund your original price  (your choice).
 

DAMAGED ITEMS:
 ** If the item arrives damaged by the PO-Photos need to be taken and   sent to me to show me the damage before refunds or replacement   discussed. Please keep the Item with the original packaging as most   times the PO needs to also see that for a refund. Together we will get   it sorted out.
 

STOLEN PACKAGES:
 Because of all the reports in the news about packages stolen from front   porches in the USA..IF the USPS tracking information shows that the  item  was indeed delivered ( the Postal people now scan packages when  they  deliver them so everyone knows if it was left on a porch or handed  to  someone)... and you don't have it/or didn't get it...no refunds  will be  made as it is now a matter for your local Police and Post  Office to  handle. ( I can help sort this out too).

SHIPPING:

I  only use USPS for shipping. I ship Monday-Friday and not on the  Weekends. Shipping Discounts are based on the total weight of all items  shipped in the same package. I refund any overages when I print the  label.
 

All USA shipped items will have tracking on them. USPS insures  automatically up to $100 of product in USA for priority mail for no  extra cost using Etsy labels. Make sure to save the original package if  you need to file a claim for postal damages. ( I will help with that  should the need arise).
 

** Please  make sure your address is correct on the invoice when you  pay.. That is the only address I will ship to. If it needs to be  changed- you need to do it on the invoice.
 

EU and International customers are responsible for any Customs Tariffs  and VAT charges and Royal Mail fees. Etsy checkout states "VAT included  (where applicable)." It is NOT applicable in this shop. VAT is NOT  included in the sale price.
Due to postal regulations in the USA.. all International Items will be  marked as Merchandise. It is the law in the USA. This site might help  you with VAT potential costs. www.taxcentral.co.uk.
 

***IMPORTANT INFO**. If an item is returned to me because it was refused  at customs (or your domestic USA PO) for whatever reason- when I have  the item back- I will only refund the original cost of the item and NOT  the original postage- And in some cases I will bill you for the  additional postage when it is returned back to me. This whole process  can take 3-6 wks to happen depending on your country and how fast they  ship it back to me. Refusing a package is not free- USPS charges to ship  an item back to the original sender.

 

Any Questions? Just ask.