FAQs
Additional Information
FAQs-
1) Gift wrapping and packaging
Just let me know if you need something like this..gift wrap is free. I can't wrap up the hides as Logistically its not feasible.
2) If I get more than one item- Do you do combined Shipping?
Yes- the castles and huts have to have their own boxes but things can be added to that box. I don't overcharge shipping. I refund the excess postage when I package the items to ship.
3) Can you change my address?
The customer needs to change their address at the time of purchase. You are given a few times in the process where you need to make sure the shipping address is correct. The address on the invoice is where the item with be shipped.
4) How many items do I need to buy to get an Order Discount
12 of the same item/order gets a discount. It doesn't have to be the same color- just same item. Some items are 3-4 to a package. They count as one item- to get a discount on them-- then 12 packages need to be purchased at the same time.
5) I don't see what I am looking for in your shop...would you be interested in making it for me?
Yes.. I often make items not found in my shop. Please convo me with your ideas and lets work together to make it happen! If you can think it up- I am confident that I can make it!
6). I don't see the fabric I like.. where can I see more?
2 places.. www.JoAnn.com for either AntiPill or Blizzard fleece.and for cottons.. JoAnn's is ok or I can direct you other sites to check too. I am glad to go shopping!- no extra charge and you can check my blog www.homespunloft.blogspot.com
7) Can you Embroider my Pets Name on your Items?
Yes- I have an embroidery machine. Most all items can be made with the pet's name on the item. Generally embroidered name is $4.00 more- but convo first. On some already made items a name can be added easily-- On others it can't and then a custom order is needed to make a new item.
8) I have Allergies
My Home/Myself and Family are Smoke Free and While I have Dogs and Cats in the house- they are not allowed in my sewing rooms or near my fabric.
9) VAT & Custom Charges
VAt & Customs & royal Mail fee is NOT INCLUDED in the sale price. Customers need to pay the VAT & custom charges & Royal Mail fees as set by their government. This shop is not responsible for those fees and charges.
10) What about my personal information? Is it safe?
I do not have access to your banking information. I do have your address and email but only to be able to ship your package to you. I have no mailing list and nor do I collect that information. Your email is to actually make the payment and for me to reach you with questions on your order. You will also have my address and email once we have a sale. See my policies for more info on this at the bottom of the page.
11)
DONATIONS:
I am glad to give if I can. I get asked a lot. I need to see a copy of your 501C3 and your website.
